Delivery Terms
Shipping and Handling
Orders are normally delivered by DPD. For credit card orders, we will deliver to the address on the credit card unless an alternative delivery address is specified on the order. A signature is always required for the goods.
If there are any restrictions or limited access that could affect delivery we must be notified before purchase. Orders will not be dispatched until any additional charges that may be incurred are paid.
Want it tomorrow?
We offer next working day delivery on most orders within Ireland, if the following conditions are met.
1. The item is in stock
2. You place your order before 1pm Monday to Friday. If you are unsure about delivery lead times, please contact us at info@epswater.com
NB: We do not deliver on the weekends or bank holidays. Please check when ordering around the holiday season as our delivery cut-off times may vary.
Items marked 1-3 day delivery
Prior to placing an order on these products, we recommend that you check our stock levels via email or telephone. You can contact us at info@epswater.com or 353 (0)22 31200
Other charges are as follows:
For International Orders, please contact our Sales team directly.
For stock items, orders received before 1pm are generally dispatched that day for next working day delivery. However, we cannot guarantee next day delivery on the service which we use for general sales.
If you must have your goods the next day, please contact us by phone for details. We cannot accept responsibility for any delays caused by the non-delivery of orders by our carrier agents. If we are unable to dispatch an order to arrive with the customer within 30 days of receiving the order, we will offer the customer the option of cancelling the order and having their money refunded.
If you have an export enquiry, please contact us before placing the order. Currently, the goods which are for sale in this catalogue are only sold for delivery to a mainland UK destination. All goods are available for export but the shipping charge will increase.
Customers must please ensure they are available to receive delivery of purchased items. If delivery has been unsuccessful due to the customer not being available to receive and sign for the goods then a cost may be incurred for a re-delivery.
Delivery Schedule
The time of delivery, whilst given in good faith, is not the essence of the contract. EPS Group shall not be liable for any loss or damage, including consequential loss or damage, in respect of delayed deliveries due to any reason and howsoever caused.
Most items are normally delivered by the carrier within two to three working days. International orders will take longer.
Unless otherwise agreed, if we are unable to deliver the goods within 30 days, the consumer will be informed immediately and will be given the choice of a later delivery date or cancelling the order completely and receiving a full refund of any monies paid.
EPS Group cannot be held responsible for any delays due to incorrect delivery address information being provided or a change of delivery address once the order has been processed.
For international deliveries, the customer is responsible for any import duties and taxes that may apply for the goods they have purchased.